Frequently Asked Questions

What ages do you work with?

We provide mental health services for individuals from age 4 to 65.

Do you accept insurance?

No, we operate as a cash practice and do not accept insurance. Payment is due at the time of service.

What payment methods do you accept?

We accept cash, credit cards, zelle and checks as forms of payment.

How can I schedule an appointment?

You can schedule an appointment by contacting our office directly via phone or email. Our friendly staff will assist you in finding a convenient appointment time

What should I expect during my first appointment?

During your initial appointment, Dr. Narang will conduct a comprehensive evaluation to assess your mental health concerns and develop a personalized treatment plan. This may include discussing your medical history, current symptoms, and treatment goals.

How long are the appointments?

Appointment lengths may vary depending on the nature of the visit. Initial evaluations typically last longer than follow-up appointments. Dr. Narang will discuss appointment lengths with you during scheduling.

Can I get a prescription refill without an appointment?

Prescription refills may require an appointment with Dr. Narang to ensure optimal management of your medication regimen. Please contact our office to discuss your specific needs.

Do you provide emergency services?

While we do not provide emergency services, we are available to support you during regular office hours. If you are experiencing a mental health crisis, please contact your local emergency services or go to the nearest emergency room for immediate assistance

Do you offer tele-video appointments?

We offer tele-video appointments exclusively to our established patients on an occasional basis. These sessions are conducted using a HIPAA-compliant platform to ensure privacy and security.

What is your policy on appointment cancellations or no-shows?

We require a minimum of 48 business hours' notice for any appointment changes or cancellations. If you cancel within 48 hours of your scheduled appointment time, or if you do not attend your appointment, you will be charged 50% of the fee for the scheduled service.

What if A.C.E.S. Psychiatry isn't the right fit for me?

Our primary objective is to ensure you receive the appropriate help you need. If our services do not align with your specific needs, we will help facilitate a referral to other providers who may be a better fit.

Are my visits and records kept confidential?

Absolutely. We prioritize your confidentiality with the utmost seriousness. Under HIPAA privacy laws, your health information is protected, and we cannot release it to anyone without your consent, except in emergencies.

How can I check if my insurer will reimburse me for your services?

As an 'out of network' physician, most insurance companies do not pay us directly. To potentially receive reimbursement, you should first verify with your insurer if you have out of network benefits by asking: "I would like to see an out of network provider. Do I have out of network benefits?" If such benefits are available, please confirm the details, including any deductible. Additionally, inquire about reimbursement for the specific billing codes we use for various services:

- Initial evaluations: 90792, 99204, 99205

- Follow-up appointments: 99214, 99215

- Additional services for certain patients: 90833

- Services for patients under 18: 90785

Based on their responses, you will better understand the extent of your coverage and how to proceed.

ACES Psychiatry

FAQs

Child Psychiatrist Florida